(1) An MCS provider shall provide a subscriber with credit for a service outage or interruption exceeding twelve (12) hours in duration.

(2) Where not expressly prohibited by the State, the Council/franchising authority may prescribe rules for giving credit to a subscriber in cases of substandard signal or picture quality.

(3) In the case of a charge for unsolicited service, an MCS provider shall provide a subscriber with an adjustment or billing credit on the next available billing statement. Moreover, in such a case, an MCS provider shall not consider a subscriber delinquent for failure to pay a charge for unsolicited service.