(1) provide wheelchair accessibility to an MCS provider’s customer service office;

(2) for any customer declared legally blind by the state, an MCS provider must provide, if requested by such customer, large type, braille, voice synthesized or functionally equivalent notices, bills, and other pertinent multi-channel system information;

(3) provide at a non-discriminatory cost, a special closed-captioned converter for the hearing impaired;

(4) provide at a non-discriminatory cost, a remote control device and/or converter for wheelchair subscribers or subscribers with a permanent medical or physical ambulatory impairment;

(5) where applicable, provide modified or special instructions for use of equipment by individuals who have physical impairments;

(6) in times of a disaster emergency or other instances requiring an emergency alert, mandating an all channel video blanking capability, so that all channels would be blanked simultaneously with the audio alert signal, in order to increase the likelihood that hearing and sight-impaired customers would be alerted; and

(7) if approved by the Council/franchising authority, the MCS provider agrees to use good faith efforts in cooperation with impaired individuals or their associations to address the need for one of more services designed specifically or primarily for sight or hearing-impaired customers.