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(1) Except in times of natural or man-made emergency, an MCS provider shall, at all times, have access to, and be able to secure, sufficient maintenance and repair parts and equipment for the MCS system so that the MCS provider can respond to, and correct, all subscriber service interruptions within the time periods specified in this Chapter.

(2) Having access to, and being able to secure sufficient maintenance and repair parts and equipment, is necessary to promptly restore a subscriber’s multi-channel service, and avoid delays caused by having to obtain needed parts and equipment.

(3) Except in times of natural or man-made emergency, or strike (whose duration has been less than seventy-two (72) hours), an MCS provider shall have sufficient maintenance and repair personnel, so that the MCS provider can respond to, and correct, subscriber service interruptions within the time periods specified in this Chapter.

(4) Notwithstanding the other requirements and provisions in this Section, an MCS provider shall maintain at least one (1) service technician on call twenty-fours (24) per day.

(Enacted 1990-55, Am 2002-29)