(1) As is necessary and reasonable and in a manner that will not provide a competitor with a competitive advantage, the Provo City Cable Television Board may require any affected MCS provider to conduct a survey of a reasonable representative sample of current subscribers of that particular MCS provider and provide the results of such survey to the Provo City Cable Television Board in order to ascertain the degree of customer satisfaction with the subscriber sensitive aspects of the multi-channel system including (but not limited to) billing practices, response times, programming choices available and receivable, responsiveness to inquiries, and use and availability of any customer service office.

(2) If the survey results indicate or demonstrate that the customer service practices set forth in this Chapter are not sufficient to meet reasonable or identified projected City needs, then the Cable Television Board may recommend that the Council/franchising authority take appropriate action. The Council/franchising authority may take whatever measures are appropriate in order to rectify the deficiency or insufficiency in a particular customer service practice by one (1) or more MCS providers.