12.02.030 Customer Deposits.
(1) A person having a recent, verifiable record of two (2) continuous years of timely and complete payments to Provo City (or any other utility company) for residential utility service(s) shall not be required to pay a deposit to obtain residential electric service.
(2) A person who does not have a recent, verifiable record of two (2) continuous years of timely and complete payments to Provo City (or any other utility company) for residential utility service must pay a deposit to obtain residential electric service. The minimum deposit for each residential electric meter shall be as shown on the Consolidated Fee Schedule adopted by the Municipal Council. The minimum deposit may be increased to equal two (2) months’ average billing for customers who fail to make timely and complete monthly payments.
(3) A person applying for nonresidential electric service shall pay a deposit equal to the reasonably anticipated cost of two (2) months’ electric service, as determined by the Energy Department, for each nonresidential electric meter.
(4) A person applying for nonresidential service shall not be required to provide a monetary security deposit for utility service upon verification and approval by Provo City of acceptable credit standing.
(5) A deposit made by a person described in Subsection (2) of this Section shall be refunded after the customer demonstrates for two (2) continuous years a record of timely and complete payment of amounts correctly billed. A deposit made by a person described in Subsection (3) of this Section shall be refunded after the customer demonstrates for three (3) continuous years a record of timely and complete payment of amounts correctly billed.
(6) Deposits may only be applied to the unpaid balance amount on closed-out accounts. Renewal of deposits applied to closed-out accounts may be required as a condition of the reconnection of electric service.
(7) In certain limited circumstances, set forth below, a residential account owner (the “transferor”) that is eligible for a deposit exemption under Subsection (1) of this Section, has already paid a deposit under Subsection (2) of this Section, or has already had a deposit refunded under Subsection (5) of this Section may transfer that account’s deposit or deposit status to another account owner (the “transferee”). As the result of the transfer of deposit status, the transferee shall not be required to pay a new or additional deposit. Such a transfer may occur if:
(a) The transferee is the surviving spouse of a deceased transferor and applies for residential service at the same physical address where the transferor received service;
(b) The transferee, as the result of a divorce or separation from a transferor to which the transferee was or is married:
(i) Applies for residential service at the same physical address where the transferor received service; and
(ii) If the transfer involves a deposit that has been paid and not yet refunded, the transferor consents to the transfer; or
(c) The transferor and transferee are both the same person who has moved from one residence in Provo to another residence in Provo and is transferring the account to the new residence.