2.10.220 Department of Customer Service.
The Department of Customer Service shall have charge of and be responsible for:
(1) The supervision and management of customer services including implementation of customer service policy and procedures;
(2) Development and administration of public education related to 311 nonemergency versus 911 emergency services; and
(3) Customer service functions and services, including but not limited to:
(a) Utility billing;
(b) Centralized cashiering;
(c) 311 call center operations;
(d) Licensing (commercial, rental housing, alcohol, bicycle, solicitor, mobile food, taxi, animal);
(e) Special event permit processing;
(f) Operational management of parking (permits, tickets, enforcement);
(g) Passport services;
(h) Electronic fingerprinting; and
(i) Airport security badging.