Sections:

• 6.22.010 Title.
• 6.22.020 Construction.
• 6.22.030 Scope.
• 6.22.035 Severability.
• 6.22.040 Definitions.
• 6.22.050 Statement of Intent.
• 6.22.060 Administration; Delegation of Powers and Authority.
• 6.22.070 Applicability of this Chapter to an MCS Provider.
• 6.22.080 Exemption from this Chapter for Certain MCS Providers.
• 6.22.090 Non-Exempt MCS Providers Seeking Relief from this Chapter.
• 6.22.100 Failure of the Council/Franchising Authority to Enforce this Chapter.
• 6.22.110 MCS Providers or their Assignees Subject to Present and Future Ordinances.
• 6.22.120 Repeal of Prior Inconsistent Resolutions and Ordinances.
• 6.22.130 Resolution of Inconsistencies with Federal or State Rules, Regulations or Laws.
• 6.22.140 Resolution of Conflicts Between this Chapter and an Existing Franchise Agreement.
• 6.22.150 Criminal Penalties.
• 6.22.160 Civil Penalties.
• 6.22.170 The Council/Franchising Authority’s Retained Rights and Authorities.
• 6.22.180 Indemnity.
• 6.22.190 Liability Insurance.
• 6.22.200 Workers’ Compensation Insurance.
• 6.22.210 Performance and Completion Bond.
• 6.22.220 The Council/Franchising Authority’s Policy With Respect to Reports and Records.
• 6.22.230 Furnishing of Reports.
• 6.22.240 Books and Records.
• 6.22.250 Compliance Statement Required.
• 6.22.260 Applicability of State Consumer Sales Practices Act.
• 6.22.270 Notification of Customers and MCS Providers’ Rights and Responsibilities; General Policy.
• 6.22.280 Notice of Customer’s and MCS Provider’s Rights and Responsibilities with Respect to the Provision of Multi-Channel Service; Minimum Contents.
• 6.22.290 Billing Practices.
• 6.22.295 Price Lists.
• 6.22.300 Billing Credit or Refunds for Service Outages, Interruptions; Substandard Signal or Picture Quality or Unsolicited Service.
• 6.22.310 Customer Service Hours; Capabilities of Customer Service Office; and Telephones.
• 6.22.320 Special Service Requirements for Blind, Hearing-Impaired, or Wheelchair Customers.
• 6.22.330 Preferential or Discriminatory Practices Prohibited.
• 6.22.340 Use of Equipment, Return of Equipment, Security Deposits, and their Return.
• 6.22.345 Lockout Devices.
• 6.22.350 Restoration of a Subscriber’s Property.
• 6.22.360 Service Inquiries, Requests, Complaints, and Response Times, and New Installations or Reconnections of Service; Exemptions.
• 6.22.370 MCS Providers Required to Maintain Sufficient Repair Parts and Sufficient Repair Personnel.
• 6.22.380 Disconnection for Non-payment.
• 6.22.390 Voluntary Disconnections and Downgrades.
• 6.22.400 Protection of Subscriber Privacy.
• 6.22.410 Prohibition Against an MCS Provider Entering into a Wireline Exclusivity Contract or Agreement with a Supplier of a Multi-Channel Programming Service.
• 6.22.420 Resolution of Complaints/Inquiries.
• 6.22.430 Policy with Respect to Continuity of Multi-channel Service Provisions.
• 6.22.440 Continued Use of Individual Antennas Protected.
• 6.22.450 Periodic Multi-channel Subscriber Surveys.
• 6.22.460 Construction Schedule and Construction-related Requirements.
• 6.22.470 Construction of Good Quality.
• 6.22.480 Conditions on Use of Streets and Public Ways.
• 6.22.485 Aerial and Underground Construction.
• 6.22.490 Franchised MCS Provider’s Duty to Remove Franchised Properties from the Public Streets.
• 6.22.500 Construction Standards.
• 6.22.510 System Construction Schedule for Franchised MCS Providers.
• 6.22.520 System Expansion for MCS Providers.
• 6.22.530 Permits and Licenses.
• 6.22.540 Council/Franchising Authority’s Policy with Respect to Safety Requirements.
• 6.22.550 Provisions to Alert Subscribers in the Event of an Emergency; Standby Power.
• 6.22.555 Service to Public Buildings.
• 6.22.560 Implementation of a Preventative Maintenance Program.
• 6.22.570 Construction, Fire, and Safety Codes.
• 6.22.580 Alternative User Charge.
• 6.22.590 Franchise Required; Exception.
• 6.22.600 Authority to Grant Non-exclusive Franchises.
• 6.22.610 Franchise Agreement; Minimal Requirements.
• 6.22.620 Extent of Grant of Franchise.
• 6.22.630 Term of Franchise.
• 6.22.640 Application for Franchise; Application Fee.
• 6.22.650 Franchise Fees.
• 6.22.660 Assignment or Transfer of Franchise.
• 6.22.670 Default of Franchise; Revocation, Termination or Cancellation of Franchise.
• 6.22.680 Performance Evaluations.
• 6.22.690 Specific Additional Rules for MCS Providers Classified as Cable Operators.